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Buying with Verto
Consumer Code
Consumer Code
The Consumer Code for Home Builders protects you at every stage of your purchase.
Buying with confidence
Independent protection for new-home buyers
Verto Homes complies with the Consumer Code for Home Builders, an industry-led code of conduct that ensures new-home buyers are treated fairly, know what service levels to expect, and are given reliable information before and after they buy.
What the Code requires of us
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Fair marketing
All sales and marketing material must be clear, truthful and not misleading, with accurate plans and specifications.
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Clear pre-purchase information
You must be given reliable information about the home, its price, tenure, management charges and completion timescales before reservation.
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A fair reservation agreement
Reservation terms, what your fee covers and how it is refunded must be set out in writing.
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Health, safety and after-sales
We must explain site safety during construction and provide an accessible after-sales and warranty service.
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Complaints handled properly
We must have a written complaints procedure with clear timescales, and tell you about it.
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Independent dispute resolution
If a complaint cannot be resolved, the Code provides a low-cost independent dispute-resolution scheme.
Your questions, answered
Anything we have missed? Email sales@vertohomes.com and we will talk it through.
Where can I read the full Code?
What does the home warranty cover?
How do I raise a complaint?
How does the dispute resolution scheme work?
Questions about your protection?
Our team will happily walk you through the Consumer Code, warranties and our after-sales service.
